Terms of Service

1Scope and provider#

These terms apply to all use of Cut Remove Done, including the website, the in-browser editor, and, once offered, accounts, cloud HD processing, the API, plugins and paid plans (together, the "service"). The service is provided by Vexoris Development Products, owner Dennis Hartwig, Weberstr. 8, 32549 Bad Oeynhausen, Germany ("we", "us").

You are a consumer if you use the service mainly for purposes outside your trade, business or profession (section 13 BGB). You are a business if you act in your trade, business or profession (section 14 BGB). Where a rule applies to only one of the two, we say so.

Different or conflicting terms of a business customer do not apply unless we agree to them in writing. Enterprise customers may sign a separate agreement, which takes priority over these terms.

2What the service does#

Cut Remove Done removes backgrounds from images with AI. The free in-browser tool Live now runs on your own device. It needs a modern browser and, for the AI model, WebGPU support. Results depend on your image and device, and no AI is perfect, so please check results before you use them.

Accounts, cloud HD processing, the API and paid plans Once offered will be described on our pricing page and in our API documentation once they launch. The features described there at the time you order are part of your contract.

We may improve and change the service. For paid digital products we will only make changes that are not covered by your contract if there is a valid reason, at no extra cost to you, and after telling you clearly. If a change harms your access or use more than slightly, you can end the contract free of charge within 30 days of being told (section 327r BGB).

3Accounts#

Once offered

You must be at least 16 years old to create an account. If you are under 18, you need a parent's or guardian's permission for paid plans. Please give correct information and keep your sign-in details safe. Tell us right away if you think someone else has accessed your account. You are responsible for API keys you create and for keeping them secret.

Team plans let an account owner invite members. The owner is responsible for the members and their use of shared credits.

4How a paid contract is made#

Once offered

1. You choose a plan or credit pack and go to checkout. Before you order, you see an overview of what you are buying, the total price, the billing period and, for subscriptions, when it renews.
2. You can review and correct your details at any time before ordering, using the back and edit options in checkout.
3. By clicking the button labelled "Buy now", "Subscribe and pay" or similar wording that makes clear the order is paid, you make a binding offer.
4. The contract is made when we confirm your order by email or start providing the service, whichever comes first.

Contract languages are English and German. We send you these terms and your order details by email, so you can keep them. Payments are processed by Stripe. The available payment methods are shown in checkout.

5Prices, credits and payment#

Current prices are on our pricing page. These rules apply to all plans and packs:

• Prices shown to consumers are final prices, including any VAT that applies. For business customers, checkout shows how VAT is handled before you pay.
• Paid credits never expire. They stay in your account as long as it exists.
• On yearly plans, the credits for the year are added in monthly instalments.
• The free cloud HD images included in the Free plan reset every month and do not carry over.
• Requests that fail on our side are not charged. If credits were deducted for a failed request, we add them back.
• Subscriptions are paid in advance for each billing period, monthly or yearly. Credit packs are paid once.
• Credits cannot be exchanged for cash. This does not affect any refund you are owed by law, for example after a withdrawal.

If we want to change the price of an ongoing subscription, we will tell you at least six weeks before the change takes effect. The new price only applies if you agree. If you don't agree, you can cancel, or we may end the subscription at the end of the current period. Your remaining paid credits stay usable either way.

6Subscriptions, renewal and cancellation#

Once offered

Monthly plans run for one month and yearly plans for one year. They renew automatically unless you cancel. You can cancel at any time, effective at the end of the current billing period. For consumers, after the first year a yearly plan continues for an indefinite period and can be cancelled at any time with one month's notice. In that case we refund the unused part of the prepaid amount, pro rata.

Cancellation button. In your account you will find a clearly labelled button "Cancel contracts here" ("Verträge hier kündigen"). It leads to a page where you enter the details we need and confirm with a button labelled "Cancel now" ("jetzt kündigen"). We confirm your cancellation by email right away, including the date it takes effect (section 312k BGB). You can also cancel by email to contact@vexorisdev.com, or in any other text form.

Both sides can end the contract without notice for an important reason (section 314 BGB). For us, this includes serious or repeated breaches of the acceptable use rules in these terms.

When a subscription ends, you can still use the credits you paid for. Monthly plan credits that were already added remain yours.

7Right of withdrawal for consumers#

If you are a consumer, you have the following statutory right of withdrawal.

In checkout, we will ask for this consent and acknowledgement with a separate checkbox that is not ticked in advance. If you don't tick it, your order still works, and your credits or plan start after the withdrawal period. We confirm your consent in the order email.

Model withdrawal form

8Your images and rights#

You keep all rights to the images you process and to the results. For cloud processing Once offered, you give us a limited, non-exclusive right to store and process your images only as needed to provide the service, for the short time described in our privacy policy. We don't use your images to train AI models unless you clearly opt in.

You confirm that you have the rights needed to process the images you use, including the consent of people shown in them where required. You are responsible for how you use the results.

9Acceptable use#

You may not use the service to:

• process content that is illegal, including child sexual abuse material, content that violates someone's privacy or personality rights, or content that infringes copyright or trademarks;
• create misleading deepfakes or other content meant to deceive or harass people;
• attack, overload or probe the service, get around rate limits, credit checks or security measures, or access it in ways we don't offer;
• share accounts or API keys outside your team, or resell API access without our consent. Selling the images you create is fine.

If we have concrete signs of a breach, we may block the content concerned or suspend access, taking your legitimate interests into account. Where possible, we tell you first and give you a chance to respond. We report illegal content to authorities where the law requires it. You can tell us about illegal content on the service by email to contact@vexorisdev.com.

10Availability#

The free in-browser tool is offered without a set availability level. For paid cloud features we aim for high availability, but short interruptions for maintenance, updates or reasons outside our control can happen. We announce planned maintenance in advance where we can and post incidents on our status page. Any availability commitment for Enterprise customers is set out in their separate agreement.

11Warranty#

The statutory warranty rights apply. For consumers buying digital products, these are the rules in sections 327 et seq. BGB. AI results can vary with the image, so a result that is not perfect in a single case is not by itself a defect, as long as the service works as described.

12Liability#

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act, and where we have given a guarantee.

For slight negligence we are only liable if we breach an essential contractual obligation, meaning an obligation that makes proper performance of the contract possible in the first place and on which you may regularly rely. In that case our liability is limited to the damage that is typical and foreseeable for this kind of contract.

Beyond that, our liability for slight negligence is excluded. These limits also apply to our employees and agents. For the free service, the limits under sections 521 and 599 BGB apply where relevant.

Please keep your own copies of your original images. In-browser processing does not change your originals.

13Changes to these terms#

We may update these terms, for example when we launch new features or the law changes. For ongoing paid contracts, we will send you the new terms at least six weeks before they take effect and ask for your agreement. If you don't agree, the current terms continue to apply, and both sides may end the contract with the normal notice period. Free use of the website is always subject to the version published here.

14Third-party names#

Cut Remove Done is not affiliated with remove.bg, Kaleido AI or Canva. We mention "remove.bg" only to describe compatibility of our API. The in-browser AI model is open source and is provided under its own licence.

15Dispute resolution#

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (section 36 VSBG). Please contact us directly, we want to solve any problem with you.

16Final provisions#

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer living in another country, you keep the protection of the mandatory consumer laws of that country (Article 6 (2) Rome I Regulation).

If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes is our place of business. We may also sue you at your general place of jurisdiction.

If any provision of these terms is invalid, the rest of the terms remain valid. The statutory rules replace the invalid provision (section 306 BGB).